ISO/IEC 20000-1:2018

Information Technology – Service Management System

ISO/IEC 20000-1 is the international standard developed by the International Organization for Standardization (ISO) for organizations aiming to establish, implement, maintain, and continuously improve an effective Service Management System (SMS).

Request a Quote

ISO/IEC 20000-1 – IT Service Management System (SMS)

Delivering Quality IT Services with Confidence

ISO/IEC 20000-1 is the international standard developed by the International Organization for Standardization (ISO) for organizations aiming to establish, implement, maintain, and continuously improve an effective Service Management System (SMS). The standard outlines the requirements for managing the full lifecycle of IT services — from planning and design to delivery, transition, and continual improvement — to ensure consistent service quality and customer satisfaction.

Whether you’re a service provider, consultant, or client organization, ISO 20000-1 provides a comprehensive framework to demonstrate the capability to deliver high-quality IT services aligned with business objectives.

Benefits of ISO/IEC 20000-1 Certification with Accurate Global

By achieving ISO/IEC 20000-1 certification, your organization demonstrates its ability to deliver high-quality, value-driven IT services while continuously evolving to meet the changing demands of the industry. Partner with Accurate Global to elevate your IT service management to global standards and drive operational excellence.

Proven Commitment to IT Service Excellence

Validates your organization’s dedication to internationally recognized IT service management practices.

Improved Service Delivery & Performance

Enables streamlined operations, better process control, and increased efficiency in delivering IT services.

Greater Transparency & Accountability

Enhances stakeholder confidence through clear documentation, measurable results, and process consistency.

Increased Customer Satisfaction

Ensures services are aligned with client expectations and requirements, fostering trust and long-term relationships.

International Recognition

Certification by Accurate Global enhances your organization’s credibility and reputation in global markets.

Competitive Edge

Differentiates your business by showcasing a commitment to excellence and continual improvement in IT services.

Supports Legal & Compliance Requirements

Aligns IT service practices with regulatory demands and governance standards.

Who Can Implement ISO/IEC 20000-1?

This standard is suitable for:

Customers seeking assurance about the quality and reliability of services provided.
Organizations requiring a standardized and consistent approach to service management across internal teams or third-party providers.
Service Providers wanting to demonstrate their competence in planning, designing, delivering, and improving IT services.
Training Providers or Consultants supporting IT service management implementation.
Auditors and Assessors conducting evaluations based on ISO/IEC 20000-1 requirements.